Terms of use


The present general conditions of use (hereinafter, the "General Conditions") regulate the use of the website www.satislent.com (hereinafter, the "Website") that Satislent makes available in order to provide information about products and services, own and / or third-party collaborators, and facilitate access to them, as well as the contracting of services and goods through it (all jointly called "Services").

Satislent S.L., with registered address at Calle Cantalejo 5, 2D, 28035, Madrid, with identification number B87742078, registered in the Mercantile Register of Madrid in Tomo 35.658, Folio 131, Hoja número M-640814, e Inscripción 1ª, is a Spanish company that owns this website whose use is regulated by this document. To contact Satislent, you can use the email address contact@satislent.com

Due to the very nature of the Website, as well as its content and purpose, practically all navigation that can be carried out in the Website has to be made enjoying the condition of client, which is acquired according to the procedures collected in the Website. Therefore, the aforementioned condition of client assumes adherence to the version of the Terms of Use available at the time the Website is accessed. Satislent reserves the right to modify, at any time, the presentation and configuration of the Website, as well as the present Terms of Use. Therefore, Satislent recommends the customer to read the the Terms carefully every time he accesses the Website.

In any case, there are pages of the Website accessible to the public in general, in which Satislent also wishes to comply with the legal obligations and also regulate their use. In this sense, users accessing these parts of the Website agree to be subject, by accessing the Website, by the conditions contained in these Terms of Use, to the extent that they may be applicable.

Order and price modalities

Customers have the possibility to make all their orders from the website: www.satislent.es

Each customer declares that they have full capacity to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through Satislent.

By pressing the "Pay" button during the purchase process, the member declares to accept fully and without reservations all of the present General Conditions of Sale.

The data registered by Satislent constitute proof of the transactions made between Satislent and the members of its Private Community. Satislent will confirm your order by sending an email.

The contractual information is presented in Spanish language and will be confirmed at the latest at the time of delivery.

The prices of our products include all taxes.

Satislent reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in force at the time of registration of the orders (subject to availability of the product), unless there is a manifest typographical error .

The products remain in Satislent property until the full payment of the price has occurred.

Satislent reserves the right to reject an order from any member with whom it has a litigation.

Delivery terms

To check the available shipping countries and shipping costs visit our shipping information page.

Satislent will send the products to the distribution warehouse, from where products will leave to the address that the buyer establishes. Each time an order is sent, the buyer will receive an email.

The cost of transport will be free in the case of standard peninsular shipping. For other shipping destinations, the costs will be indicated in the breakdown of the order.

Once the payment is confirmed, the purchase summary that corresponds to the order will be available on the website. It can be visualized in the link: "My Orders" of your account.

Satislent will ask its customers to choose the place of delivery, specifying their address, office or center where they want the product to be delivered. The delivery period in the event that stocks of products purchased are available ranges from 1 to 5 business days.

Each delivery is considered completed after the carrier has successfully delivered the product to the customer and has registered it by their control system. It is up to the recipient to check the order at the time of delivery and then make any claim that is justified, or even reject the package if it has been opened or if there is evidence of deterioration.

Reservations and complaints must be addressed to Satislent by email at the following address: contact@satislent.com


Satislent will make every effort to please all its customers in the demand for the products.

In case of unavailability of the product after the order has been placed the customer will be informed by email. In case of prolonged unavailability, the order will be canceled.

As a result of this cancellation, the speed of return to the bank account of the customer will depend on the type of bank card and the conditions of each bank. These terms are again specified in the "Delivery" clause.

In any case of unavailability and once the customer has received the aforementioned email, the latter has the right to cancel and reimburse at no cost.


For your safety Satislent has relied on the payment system by credit card to a payment gateway.

The bank details entered are encrypted and transmitted securely to the servers of the bank and are subsequently verified with the issuing bank to prevent possible fraud and abuse.

This data entry procedure is guaranteed by 128-bit SSL (Secure Socket Layer) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access to this information via the internet to the bank data entered by the customer.

Only the Bank and PayPal have access to the banking data linked to these means of payment, these way Satislent does not know or register these data during the payment transaction.

Order returns

All products sold may be returned within 7 days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade law.

Previously, the client must indicate his intention by email (contacto@satislent.com). Satislent will respond via another email specifying the precise instructions for the return of the product.

The cost of return will be payed by the customer.

The refund on the customer's account as a result of this return will be made within 7 days of receipt of the goods by Satislent.

The return cannot take place in any case if the products supplied were clearly used.

The products must be returned properly protected, in their original packaging, in a perfect condition (not damaged or contaminated by the customer) with all accessories, instructions and documentation. They will be sent to the place specified by Satislent in the instructions for the return of the product sent by email.

In the event that the return is not accepted by the supplier because it understands that the product whose return was intended has been used, these products will remain in the distribution warehouse for collection by the customer, for a period not exceeding thirty days from their return.

Packages that do not contain any attachments identifying the sender (order number, name, address, ...) cannot be returned either.

The expenses and risks related to the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect state of conservation.

In Satislent you can be make returns of products purchased and get the money back. Once you have received the returned products, Satislent will verify that they are in good condition and will proceed to the payment of the amount paid minus the shipping costs, regardless of the amount of the product returned.

Anyone who returns his / her product will receive an email informing him / her of the amount of your refund.


The guarantees and after-sales services will be governed by Real Decreto Legislativo 1/2007 of 16 November approving the text of the General Law for the Defense of Consumers and Users. According to this standard, the seller is obliged to deliver to the consumer and user products that are in conformity with the contract, being responsible of any lack of conformity. The consumer and user has the right to repair the product, to replace it, to reduce the price or to terminate the contract.

Liability, litigation and applicable law

Satislent could not be held responsible for breach of contract concluded in case of rupture of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular, postal services and means of transport and / or communications, flood or fire. In case of litigation, the member will go to Satislent in the first place for a friendly settlement.

The Courts of Madrid are the only competent. The present general conditions of sale in Spanish will be interpreted and will be done in accordance with the Spanish law. Any disagreement that may arise on the grounds of its validity, interpretation or execution shall be submitted to the Courts of Madrid, to which explicit exclusive attribution of competence is made.

Modifications of the general conditions of sale

Satislent reserves the right to modify the general conditions of sale without prior notice, being able to change, suppress or add both the contents and services that are provided through them and the way in which they appear presented or located in their servers.

These changes must be accepted by the User each time he makes a purchase through the Satislent website.

Members of the "Satislent Private Community" who do not comply with the modifications of the general conditions, must notify it and, from the date on which the new version will take effect, they must stop using the Satislent services. In the event that any of the terms of the general conditions is illegal or unenforceable, it shall not be valid.


The access to the Services requires the previous registration of users once they accept the General Conditions. From that moment they are considered as customers.

The customer's identifier will be composed of his / her e-mail address and a password. In order to access the customer's own account, it will be necessary to use this identifier, as well as a password that must contain at least 4 characters.

The use of the password is personal and non-transferable, not allowing the transfer, or even temporary transfer, to third parties. In this regard, the client undertakes to make diligent use and to keep the password in secret, assuming all responsibility for the consequences of its disclosure to third parties.

In the event that the client knows or suspects the use of his / her password by third parties,

he / she must modify it immediately, using the procedure published on the Website.


The client undertakes to use the Services in a diligent, correct and lawful manner and, undertakes to refrain in particular but not limited to the following:

  • use the Services for purposes or effects contrary to law, morality, generally accepted good practices or public order;
  • reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the Services, unless authorized by the holder of the corresponding rights or is legally permitted;
  • to carry out any act that may be considered a violation of any intellectual or industrial property rights belonging to Satislent or to third parties;
  • to use the Services and, in particular, information of any kind obtained through the Website to send advertising, communications for the purpose of direct selling or any other kind of commercial purpose, unsolicited messages addressed to a plurality of no matter their purpose, as well as to commercialize or disclose in any manner such information.

The customer will be liable for damages of any nature that Satislent may suffer as a result of breach of any of the above obligations as well as any other included in these General Conditions and / or those imposed by the law in relation to the use of the Website.

Satislent shall at all times ensure the compliance of the current legal system, and shall be entitled to discontinue, in its sole discretion, the Services or exclude the client from the Website in case of alleged, complete or incomplete commission of any of the offenses as defined by the current Criminal Code, or in case of any conduct that in the opinion of Satislent is contrary to these General Conditions, the General Conditions of contract operating for this Website, the law, the standards established by Satislent or its collaborators or that could disrupt the good functioning, image, credibility and / or prestige of Satislent or its collaborators.


All contents of the Website, such as texts, graphics, photographs, logos, icons, images, as well as graphic design, source code and software, are the exclusive property of Satislent or third parties whose rights in this respect are legitimately held Satislent, being therefore protected by national and international legislation.

It is strictly forbidden to use all elements of industrial and intellectual property for commercial purposes as well as their distribution, modification, or alteration.

Violation of any of the aforementioned rights may constitute a violation of these provisions, as well as an offense punishable in accordance with articles 270 and following of the Penal Code.

Customers who send to the website opinions or comments through the e-mail service or by any other means, in the cases where it is possible due to the nature of the Services, are understood to authorize Satislent for the reproduction, distribution, public communication, transformation, and the exercise of any other right of exploitation, of such observations, opinions or comments, for all the time of copyright protection that is provided by law and without territorial limitation. It is also understood that this authorization is made free of charge.

Any claims that may be brought by clients regarding possible breaches of intellectual or industrial property rights over any of the Services of this Website should be addressed to the following email address: contacto@satislent.com


Regardless of what is established in the General Conditions of contract related to the procurement of goods collected in this Website, Satislent is not responsible for the truthfulness, accuracy and quality of this Website, its Services, information and materials. Such Services, information and materials are presented "as is" and are accessible without guarantees of any kind.

Satislent reserves the right to interrupt access to the Website, as well as the provision of any or all of the Services provided through it at any time and without prior notice, either for technical reasons, security, control, maintenance, power failure or any other justified cause.

Consequently, Satislent does not guarantee the reliability, availability or continuity of its Website or Services, so that the use of these by the customer is carried out at his own risk and Satislent may not be held responsible in this matter.

Satislent will not be liable in case of interruptions, delays, errors, malfunction of the Services and, in general, other inconveniences that have their origin in facts that are beyond the control of Satislent, and / or fortuitous event or force majeure. Notwithstanding the provisions of article 1105 of the Civil Code, also will be considered force majeure all events out of Satislent control such as: third party, operators or service companies mistake, government acts, lack of access to third-party networks, acts or omissions of public authorities, others produced as a result of natural phenomena, blackouts, etc. and the attack of hackers or third parties specialized in security or integrity of the computer system, provided that Satislent has adopted reasonable security measures in accordance with the state of the art. In any case, whatever its cause, Satislent will not assume any responsibility for either direct or indirect damages.

Satislent excludes any liability for damages of any nature that may be due to the lack of truthfulness, accuracy, completeness and / or update of the Services transmitted, disseminated, stored, made available or received, obtained or accessed through the Website as well as for the services provided or offered by third parties or entities. Satislent will try as much as possible to update and rectify that information hosted on its Website that does not comply with the minimum guarantees of truthfulness. Nevertheless it will be exonerated of responsibility for its non-update or rectification as well as for the contents and information expressed in the Website. In this sense, Satislent has no obligation to control and does not control the content transmitted, disseminated or made available to third parties by the customers or collaborators, except in cases where this is required by current legislation or when required by a judicial authority or competent authority.

Likewise, Satislent excludes any liability for damages of any kind that may be due to the presence of viruses or the presence of other harmful elements in the contents that may cause alteration in the computer systems as well as in the documents or systems stored in them.

Satislent is not responsible for the use that the client makes of the Services of the Website or his passwords, as well as any other material of the Website, infringing the rights of intellectual or industrial property or any other right of third parties.

The customer agrees to hold Satislent harmless, for any damages, damages, penalties, expenses (including, without limitation, attorneys' fees) or civil, administrative or any other liability that may be suffered by Satislent related to the breach or to the partial or defective compliance of what is established in these General Conditions or in the applicable legislation, and especially in relation to their obligations regarding the protection of personal data collected in these conditions or established in the LOPD and its development regulations.


Satislent does not guarantee or assume any responsibility for the damages suffered due to the access to services of third parties through connections or links of the linked sites or the accuracy or reliability of these links. The function of the links that appear in the Website is exclusively to inform the client about the existence of other sources of information on the internet, where you can extend the Services offered. Satislent will not be in any case responsible for the result obtained through these links or the consequences that derive from the access by the customers to them. These third-party services are provided by these, so Satislent cannot control and does not control the legality of the services or their quality. Consequently, the client must exercise extreme caution in the valuation and use of the information and services existing in the contents of third parties.


For whatever interpretive or litigious questions may arise, Spanish law will apply and in case of dispute, both parties agree to submit, with waiver of any other jurisdiction that may correspond to the jurisdiction of the courts and tribunals of the city of Madrid.