Terms and Conditions of Sale

Order and price modalities

Customers have the possibility to make all their orders from the website: www.satislent.es

Each customer declares that they have full capacity to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through Satislent.

By pressing the "Pay" button during the purchase process, the member declares to accept fully and without reservations all of the present General Conditions of Sale.

The data registered by Satislent constitute proof of the transactions made between Satislent and the members of its Private Community. Satislent will confirm your order by sending an email.

The contractual information is presented in Spanish language and will be confirmed at the latest at the time of delivery.

The prices of our products include all taxes.

Satislent reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in force at the time of registration of the orders (subject to availability of the product), unless there is a manifest typographical error .

The products remain in Satislent property until the full payment of the price has occurred.

Satislent reserves the right to reject an order from any member with whom it has a litigation.

Availability

Satislent will make every effort to please all its customers in the demand for the products.

In case of unavailability of the product after the order has been placed the customer will be informed by email. In case of prolonged unavailability, the order will be canceled.

As a result of this cancellation, the speed of return to the bank account of the customer will depend on the type of bank card and the conditions of each bank. These terms are again specified in the "Delivery" clause.

In any case of unavailability and once the customer has received the aforementioned email, the latter has the right to cancel and reimburse at no cost.

Security

For your safety Satislent has relied on the payment system by credit card to a payment gateway.

The bank details entered are encrypted and transmitted securely to the servers of the bank and are subsequently verified with the issuing bank to prevent possible fraud and abuse.

This data entry procedure is guaranteed by 128-bit SSL (Secure Socket Layer) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access to this information via the internet to the bank data entered by the customer.

Only the Bank and PayPal have access to the banking data linked to these means of payment, these way Satislent does not know or register these data during the payment transaction.

Order returns

All products sold may be returned within 14 calendar days from the date of receipt, in accordance with the provisions of the Spanish General Law for the Defense of Consumers and Users.

Beforehand, the customer must notify their intention by email to contact@satislent.com

Satislent will reply by email with the specific instructions for returning the product.

Products must be returned in perfect condition, properly protected, in their original packaging, and with all accessories, manuals, and documentation included. Returns must be sent to the address specified by Satislent in the return instructions.

Products that have been opened, unsealed, or tampered with cannot be returned, except in the case of manufacturing defects or shipping errors.

The costs and risks associated with the return will be borne by the sender, who must send the goods safely and with adequate guarantees to ensure that the returned merchandise arrives in perfect condition.

Once the returned products have been received and verified, Satislent will proceed to refund the amount paid (including standard delivery shipping costs) within a maximum of 4 business days.

Abusive Returns and Subscriptions

Satislent reserves the right to identify and limit abusive use of the right of withdrawal, especially in the case of subscriptions or recurring orders where returns are repeated or systematic.

In such cases, the company may:

• Charge the actual shipping and handling costs incurred in the preparation and return of the order, or
• Suspend or cancel the subscription, after notifying the customer.

These measures aim to prevent misuse of the service and ensure fair treatment for both the customer and the company.

Warranty

The guarantees and after-sales services will be governed by Real Decreto Legislativo 1/2007 of 16 November approving the text of the General Law for the Defense of Consumers and Users. According to this standard, the seller is obliged to deliver to the consumer and user products that are in conformity with the contract, being responsible of any lack of conformity. The consumer and user has the right to repair the product, to replace it, to reduce the price or to terminate the contract.

Liability, litigation and applicable law

Satislent could not be held responsible for breach of contract concluded in case of rupture of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular, postal services and means of transport and / or communications, flood or fire. In case of litigation, the member will go to Satislent in the first place for a friendly settlement.

The Courts of Madrid are the only competent. The present general conditions of sale in Spanish will be interpreted and will be done in accordance with the Spanish law. Any disagreement that may arise on the grounds of its validity, interpretation or execution shall be submitted to the Courts of Madrid, to which explicit exclusive attribution of competence is made.

Modifications of the general conditions of sale

Satislent reserves the right to modify the general conditions of sale without prior notice, being able to change, suppress or add both the contents and services that are provided through them and the way in which they appear presented or located in their servers.

These changes must be accepted by the User each time he makes a purchase through the Satislent website.

Members of the "Satislent Private Community" who do not comply with the modifications of the general conditions, must notify it and, from the date on which the new version will take effect, they must stop using the Satislent services. In the event that any of the terms of the general conditions is illegal or unenforceable, it shall not be valid.