Terms of service
Last updated: 12 July 2026
1. Seller identification
The Satislent online store (hereinafter, "the Store") is operated by:
- Owner: Satislent S.L.
- Tax ID (NIF/CIF): B87742078
- Registered address: Calle Cantalejo 5, 2D, 28035 Madrid (Spain)
- Email: info@satislent.com
- [TO BE COMPLETED: Commercial Register registration details, volume, folio, sheet]
2. Purpose and acceptance
These General Terms and Conditions govern the purchase of products through the Store. By placing an order you declare that you are over 18 years of age and fully accept these Terms, together with the Privacy Policy, the Shipping Policy and the Returns Policy. We recommend that you read them and keep a copy before purchasing.
3. Products
Satislent sells food products (plant-based shakes and complete meals). The nutritional information, ingredient list and allergens of each product are available on its product page before purchase, in accordance with Regulation (EU) No 1169/2011. Product images are for illustration only. Our products are foods: they are not medicines and do not replace the advice of a healthcare professional.
4. Prices
Prices are shown in euros and include VAT. Shipping costs, if any, are shown itemised before you confirm the order. We may change prices at any time, but orders are invoiced at the price in force at the time of confirmation. In the event of an obvious typographical error in a price, we will contact you before processing the order.
5. Purchase process
To buy: (1) add the products to the cart; (2) go to checkout and provide your shipping and billing details; (3) review the order summary with the total price and all items itemised; and (4) confirm the order by clicking the payment button, which implies an obligation to pay. You will receive an order confirmation by email, which serves as proof of the purchase. The contract is formalised in Spanish.
6. Payment
The available payment methods are shown during the purchase process. Payments are processed through secure payment gateways with an encrypted connection; Satislent does not store your full card details.
7. Shipping
Delivery areas, times and costs are detailed in the Shipping Policy.
8. Right of withdrawal and returns
8.1. Right of withdrawal (14 days)
If you buy as a consumer, you have the right to withdraw from the contract within 14 calendar days from the day on which you, or a third party designated by you other than the carrier, receive the products, without having to give a reason (Articles 68 and 102 et seq. of Royal Legislative Decree 1/2007).
8.2. Exceptions: food products
Our products are foods. For reasons of health protection and hygiene, the right of withdrawal does not apply in the cases of Article 103, letters d) and e), of Royal Legislative Decree 1/2007:
- Products that have been unsealed or opened after delivery.
- Products that may deteriorate or expire rapidly.
In practice, we only accept the return of products that are unopened, with the original seal intact and stored under suitable conditions.
8.3. How to exercise the right of withdrawal
Within the 14-day period, send us an unequivocal statement of your decision to withdraw to info@satislent.com, stating your name, address and order number. You may use, although it is not mandatory, the following form:
For the attention of Satislent, Calle Cantalejo 5, 2D, 28035 Madrid (Spain), info@satislent.com:
I hereby notify you that I withdraw from my contract of sale of the following good: [product description]
Order number: [number] · Received on: [date]
Consumer's name: [name] · Address: [address]
Date: [date] · Signature (only if submitted on paper)
Once you have communicated your decision, you must return the products to us without undue delay and, in any case, within a maximum of 14 calendar days.
8.4. Refund and return costs
We will refund all payments received, including the initial standard shipping costs (except for any additional costs resulting from your having chosen a delivery method other than the least expensive one we offer), without undue delay and within a maximum of 14 calendar days from the date you notify us of your decision. We may withhold the refund until we have received the products, or until you provide proof that you have returned them. The refund will be made using the same payment method you used for the purchase. The cost of return shipping is borne by the customer, unless the product is defective or the error is ours.
8.5. Damaged or defective product, or incorrect order
Check your order when you receive it. If a product arrives damaged, in poor condition or does not match what you ordered, write to us at info@satislent.com within 72 hours of delivery, attaching photos of the product and the packaging. We will replace the product or refund its price, with all costs at our expense, without prejudice to your statutory rights of warranty and conformity.
9. Warranty and conformity
We are liable for any lack of conformity of the products under the terms of Royal Legislative Decree 1/2007. As these are food products, conformity refers to products within their minimum durability date and stored according to the instructions on the packaging. If you receive a product in poor condition, see the Returns Policy.
10. Subscriptions
If you sign up for a subscription plan, its specific conditions (frequency, price and cancellation) are detailed on the Subscription plan page and during the sign-up process.
11. Customer service and complaints
You can send us any complaint or claim at info@satislent.com; we will handle it as soon as possible and, in any case, within a maximum of one month. As a consumer you can also turn to the public consumer services of your autonomous community and to the Consumer Arbitration Boards.
12. Applicable law and jurisdiction
These Terms are governed by Spanish law. Disputes with consumers will be submitted to the courts of the consumer's place of residence. If any clause is declared null and void, this will not affect the validity of the rest.