Customers have the possibility to make all their orders from the website: www.satislent.com
Each customer declares that they have full capacity to use their credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through Satislent.
By pressing the "Pay" button during the purchase process, the member declares to fully accept without reservations all of the present General Conditions of Sale.
The data registered by Satislent constitute proof of the transactions made between Satislent and its clients.
Satislent will confirm customer's orders sending an email to their email address.
The contractual information is presented in Spanish and English language and will be confirmed at the latest at the time of purchase.
The prices of our products include all taxes.
Satislent reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in force at the time of registration of the order (subject to availability of the product), unless there is a manifested typographical error.
The products remain in Satislent property until the full payment of the product has occurred.
Satislent reserves the right to reject an order from any member.
Satislent will make every effort to please all its customers in the demand for the products.
In case of product unavailability after the order has been placed the customer will be informed via email. In case of prolonged unavailability, the order will be canceled.
In case of unavailability and once the customer has received the aforementioned email, the latter has the right to cancel the order and reimburse at no cost.
As a result of this cancellation, the speed of reimburse to the bank account of the customer will depend on the type of bank card and the conditions of each bank.
For your safety Satislent has relied for the payment system by credit card to a payment gateway.
The bank details entered are encrypted and transmitted securely to the servers of the bank and are subsequently verified with the issuing bank to prevent possible frauds.
This data entry procedure is guaranteed by 128-bit SSL (Secure Sockets Layer) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access to this information via the internet to the bank data entered by the customer.
Only the Bank and PayPal have access to the banking data linked to these means of payment, these way Satislent does not know or register these data during the payment transaction.
All products sold may be returned within 7 days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade law.
Previously, the client must indicate his intention by email (firstname.lastname@example.org). Satislent will respond via another email specifying the precise instructions for the return of the product.
The cost of return will be payed by the customer.
The refund on the customer's account as a result of this return will be made within 4 days of receipt of the goods by Satislent.
The return cannot take place in any case if the products supplied were clearly used.
The products must be returned properly protected, in their original packaging, in a perfect condition (not damaged or contaminated by the customer) with all accessories, instructions and documentation. They will be sent to the place specified by Satislent in the instructions for the return of the product sent via email.
In the event that the return is not accepted by the supplier because it understands that the product whose return was intended has been used, these products will remain in the distribution warehouse for collection by the customer, for a period not exceeding thirty days from their return.
The expenses and risks related to the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect state of conservation.
Once Satislent receives the returned products, they will be verified to be in good condition and will proceed to the payment of the amount paid minus the shipping costs, regardless of the amount of the product returned.
The guarantees and after-sales services will be governed by Real Decreto Legislativo 1/2007 of 16 November approving the text of the General Law for the Defense of Consumers and Users. According to this standard, the seller is obliged to deliver to the consumer and user products that are in conformity with the contract, being responsible of any lack of conformity. The consumer and user has the right to repair the product, to replace it, to reduce the price or to terminate the contract.
Satislent could not be held responsible for breach of contract concluded in case of rupture of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular, postal services and means of transport and / or communications, flood or fire. In case of litigation, the member will go to Satislent in the first place for a friendly settlement.
The Courts of Madrid are the only competent. The present general conditions of sale in Spanish will be interpreted and will be done in accordance with the Spanish law. Any disagreement that may arise on the grounds of its validity, interpretation or execution shall be submitted to the Courts of Madrid, to which explicit exclusive attribution of competence is made.
Satislent reserves the right to modify the general conditions of sale without prior notice, being able to change, suppress or add both the contents and services that are provided through them and the way in which they appear presented or located in their servers.
These changes must be accepted by the User each time he makes a purchase through the Satislent website.
Members of the "Satislent Private Community" who do not comply with the modifications of the general conditions, must notify it and, from the date on which the new version will take effect, they must stop using the Satislent services. In the event that any of the terms of the general conditions is illegal or unenforceable, it shall not be valid.